The item we received in South Africa was not what we expected. We ordered a pallium what we received could best be described as a stole
Dear father, We appreciate your feedback and apologize for any confusion regarding your recent order of a pallium. We understand the importance of receiving the correct items, and we regret any inconvenience this may have caused.
Upon reviewing our records, we observed that a proof of your order was sent, and it was accepted by you. We appreciate your acknowledgment of the corrected order, which is currently in the process of being fulfilled. Rest assured, once your new pallium is shipped, we will promptly provide you with the tracking details.
We value your satisfaction and thank you for your understanding as we work to ensure that you receive the accurate and high-quality product you expect. If you have any further concerns or questions, please feel free to reach out to our customer support team.