I have emailed twice at least that I never received the stole. I have received one call from Fed-Ex who supposedly are trying to find it, but after more than a week, no more contact from them. I used my own money to buy a stole from Amazon to replace the one I ordered as a present from a group at church to our deacon who left two weeks ago. I will recommend that my friends who order such items and anyone else not use an off shore company including yours.