Cancellation & Returns

Thanks for shopping at PSG Vestments!

We owe you our word of honor that all products sold on PSG VESTMENTS are brand new and 100% genuine and assure you a headache-free shopping experience. In case the product you have received is 'Damaged,' 'Defective,' or 'Not as Described,' we regret the inconvenience, and will help you with your purchase with our Easy Returns promise.

How do I return an item purchased on PSG VESTMENTS? 

  • For easy and straightforward returns follow these steps: 
  • Please contact our customer service representative via Email: sale@psgvestments.com or by  Call +91 8098005336  (country code is mandatory) within 7 days from the date of delivery. You may also contact through WhatsApp for quick guidance. 
  • Customer Support will confirm the return request and will inform you about the return process. 
  • Please ensure that the product is unused and in original condition, which should include all price tags, labels, original packing, and invoice.

TERMS & CONDITIONS FOR REFUND: 

  • For Made-to-measure orders cancellation can be done before the order dispatch.
  • Please be sure the made to measure products are not eligible for refund, however we can arrange for an exchange.

  • Items purchased in clearance can be returned for exchange to something equal or greater value, and refund is not applicable.

  • To be eligible for a return, your purchased item must be unused and in the same condition that you received it. 
  • The buyer should contact us within 7 days from the date of delivery in case of a refund. 
  • The buyer is responsible for the return shipping. 
  • In the case of Refund, the entire amount paid by you will be transferred to you. 
  • Replacement is subjected to the availability of stock. In case a Replacement is not available, we will refund the amount for the same.
  •  We are not responsible if you give the improper information of incorrect size or wrong measurements. 
  • No restocking fees.
  • Please note the following items are not eligible for return or exchange:

                      1. Funeral Pal

                      2. Funeral URN Pal

          Due to their sensitive nature and intended use in funeral masses, these items cannot be accepted for return or exchange

DETAILS OF REFUND & REPLACEMENT:

  • In case of receiving a wrong product entirely, we shall get you covered by a free replacement.
  • If the product is damaged in transit, we will send you a free replacement in which customer need not send the item back (a clear picture of the product should be sent to us by buyer) if an image is not satisfactory, we will request you to send the item back to our US office.
  • If the error is due to the incorrect information of incorrect size or wrong measurements, we can arrange an exchange in accordance with the goodwill of the customers.